The Terms and Conditions presented here apply to all purchases and sales of items. Your purchase means you have accepted our Terms and Conditions of Sale.

WARRANTY

All STERITOOL INC products carry a lifetime warranty against material and manufacturing defects. Our warranty does not cover components damaged by misuse or abuse. This includes but is not limited to using a non-striking tool as a striking tool, using a non-prying as a prying instrument, non-scraping as a scraping tool, etc.

All products, unless otherwise noted, are first quality. Should your STERITOOL INC product not align with the specifications advertised in our catalog, on our website, or as communicated by our sales agents or official literature, please contact us immediately. We will promptly provide a refund, credit, or exchange (all subject to Q.A. inspection and/or 10% re-stocking fee) providing it is returned in same condition as sold and within 30 days of invoice date.

INSPECTION UPON RECEIPT OF GOODS – LOSS OF GOODS

All orders must be inspected by the intended recipient or authorized personnel in your receiving department within 72 hours of receiving the shipment. Any and all claims, including but limited to: lost, missing, or broken items must be reported within 72 hours.

RETURNS & EXCHANGES

Merchandise returns require items to be in their original, sold condition. All Custom Orders are non-cancellable and non-returnable.  Before returning an item, please call us to get a Return Material Authorization Number (RMA). We will not be responsible for any unauthorized returns.

DOMESTIC RETURNS: All returns must be returned via a traceable shipping method.

INTERNATIONAL RETURNS: For international returns please declare the products as: RETURN TO SENDER(no value added). All returns must be returned via a traceable shipping method.

Returns due to material or manufacturing defects will be exchanged free of charge.

RETURN PERIOD

30 days from invoice date and 10% re-stocking fee.

We will accept returns for a 30 day period from invoice date with 10% re-stocking fee (subject to Q.A. inspection). During those 30 days, you may return an item for a full refund/credit (minus 10% re-stocking fee), or exchange, providing that the item is in same condition as sold. After 30 days we will not accept any returns.

Returns due to material or manufacturing defects will be exchanged free of charge.

SPECIAL PROJECTS & CUSTOM ORDERS

Custom orders or tool(s) modified from the original specification cannot be returned.

BROKEN OR DAMAGED TOOL(S)

Broken or damaged tool(s) will undergo individual analysis to determine the cause of damage. Should the damage be attributed to manufacturing or material defects, the tool(s) will be replaced. However, If the cause of damage is determined to be misuse of the tool(s), the customer will be solely responsible for replacement costs. 

Breakage not covered by warranty often results from improper tool usage, such as:

  • Using vise grips, screwdrivers, or hammers as pry bars.
  • Using a screwdriver, nut driver, or hex driver's solid stainless steel handle as a striking tool.

By purchasing from us, you agree to accept our Terms and Conditions of Sale, which apply to all transactions.